I had this experience as well (inside square one), however I was taken before some people even though it appeared like I was coming in later than some other people---but actually I came even earlier and left to shop around since the hairdressers were busy and then came back so to everyone else it sorta seemed like i was cutting the line. I had my first cut with Elizabeth actually and even though she takes her time I liked it and she makes sure you're happy. The staff is friendly but sometimes it seems like they should have another person working so people don't have to wait too long. Overall, pretty good!